Verzendbeleid

For questions about your shipment, contact info@mountainshreds.com and include your order number.

Shipping Destinations & Costs

We offer free shipping on all orders to:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • New Zealand

  • All European Union member states

  • Switzerland

  • Iceland

Processing & Delivery Times

The following estimated timeframes apply to all our shipping destinations:

Stage Estimated Time
Order processing 1–2 business days
Transit after dispatch 7–11 business days
Total time from placing your order to delivery 8–13 business days

Business days are Monday to Friday, excluding public holidays.

These timeframes are estimates and are not guaranteed delivery dates. During exceptionally busy periods, or due to circumstances beyond our reasonable control, such as severe weather, customs checks or transport disruptions, processing or delivery may take longer.

If your parcel has not arrived within the estimated delivery period, please contact info@mountainshreds.com so we can investigate and help resolve the issue. 

Order Tracking

Once your order has been processed, you will automatically receive an email containing your tracking code and tracking details.

Please use these details to follow your delivery and check for any collection instructions.

Customs & Import Charges

Free shipping covers delivery charges. Depending on your destination and order, customs authorities or the carrier may charge additional import duties, import taxes or customs clearance fees. You are responsible for these charges only to the extent permitted by applicable law. Taxes or duties that we are legally required to pay remain our responsibility.

Order Cancellations

You may cancel your order within 6 hours of placing it by emailing info@mountainshreds.com with your order number and a clear cancellation request.

Orders cancelled within this period will be refunded in full to the original payment method.

After 6 hours, your order may already be progressing towards dispatch and we may be unable to stop the shipment.

Delivery Details & Uncollected Parcels

Please provide a complete and accurate delivery address, monitor your tracking information and collect your parcel within any deadline communicated by the carrier.

If delivery fails because of an incorrect or incomplete address supplied by you, or because you do not collect the parcel within the carrier’s deadline, please contact us. If the parcel is returned, we will explain the available redelivery options and any refund to which you are entitled.

Reasonable, actual return or redelivery costs caused by your error or non-collection may be payable by you only where permitted by applicable law. We will explain those costs before arranging redelivery or making any legally permitted deduction.

Failure to collect a parcel does not, by itself, communicate cancellation of your order or remove your statutory rights.

If the problem is caused by MountainShred or our delivery provider, contact us and we will investigate and provide the remedy required by applicable law.

Contact Us

For shipping questions, tracking assistance or delivery issues, please contact info@mountainshreds.com

Please include your order number so we can assist you efficiently.